# Support Documentation
**URL:** http://forum.zenon.org/t/support-documentation/1531
**Category:** ╰ Funding | Staging
**Tags:** filled
**Created:** [June 29, 2023, 4:26pm UTC](http://forum.zenon.org/t/support-documentation/1531 "2023-06-29T16:26:46Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@aliencoder](http://forum.zenon.org/u/aliencoder)
#### Post date: [June 29, 2023, 4:26pm UTC](http://forum.zenon.org/t/support-documentation/1531/1 "2023-06-29T16:26:46Z")
We need professional support docs.
I’ll highlight again Avalanche’s [support docs](https://support.avax.network/en/) because I think they cover everything a newcomer should learn.
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### Author:  [@mehowbrainz](http://forum.zenon.org/u/mehowbrainz)
#### Post date: [June 29, 2023, 11:24pm UTC](http://forum.zenon.org/t/support-documentation/1531/2 "2023-06-29T23:24:38Z")
ZenonOrg [got approved](https://twitter.com/ZenonOrg/status/1636879307401228290?s=20) to the Intercom Early Stage Program, which gave us a promotional price for Intercom services for the first year. Avalanche uses Intercom for its support systems as well.
I’ll get a space organized as [support.zenon.org](http://support.zenon.org) in our account.
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### Author:  [@mehowbrainz](http://forum.zenon.org/u/mehowbrainz)
#### Post date: [June 29, 2023, 11:25pm UTC](http://forum.zenon.org/t/support-documentation/1531/3 "2023-06-29T23:25:06Z")
Topic moved to #╰ Funding | Staging
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### Author:  [@mehowbrainz](http://forum.zenon.org/u/mehowbrainz)
#### Post date: [June 30, 2023, 11:21pm UTC](http://forum.zenon.org/t/support-documentation/1531/4 "2023-06-30T23:21:49Z")
[support.zenon.org](http://support.zenon.org) is live as a preview, using Intercom’s Help Centre product.
Using the bold Zenon Green background to carry the [Zenon.Org](http://Zenon.Org) brand, and Quasar Blue for the Intercom Messenger product (bottom right button) to evoke trust, reliability and stability.
P.S. Yes this is the refreshed [Zenon.Org](http://Zenon.Org) logo, the ZN is drawn from the current logo. Will be pushed with the upgraded Nuxt3 [zenon.org](http://zenon.org) codebase soon.
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### Author:  [@0x3639](http://forum.zenon.org/u/0x3639)
#### Post date: [July 1, 2023, 2:08am UTC](http://forum.zenon.org/t/support-documentation/1531/5 "2023-07-01T02:08:02Z")
love the new logo!
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### Author:  [@angelo\_a\_jr](http://forum.zenon.org/u/angelo_a_jr)
#### Post date: [July 1, 2023, 2:49am UTC](http://forum.zenon.org/t/support-documentation/1531/6 "2023-07-01T02:49:57Z")
Looks amazing.
I imagine Intercom uses the latest and greatest AI assistants for helping with questions and knowledge base self-help?
Happy to volunteer some weekly hours on the Intercom support channel otherwise
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### Author:  [@mehowbrainz](http://forum.zenon.org/u/mehowbrainz)
#### Post date: [July 1, 2023, 3:16pm UTC](http://forum.zenon.org/t/support-documentation/1531/7 "2023-07-01T15:16:37Z")
> [@angelo\_a\_jr](#):
>
> I imagine Intercom uses the latest and greatest AI assistants for helping with questions and knowledge base self-help?
That is correct, any content we organize into the Help Centre will be readable by [Fin](https://www.intercom.com/fin), Intercom’s GPT-powered system that’s embedded in the Intercom Messenger window. The richer our support database, the better Fin will be able to answer to queries. And if it can’t answer, we’ll have human support available.
Right now we’re running on the 95% discounted startup program (10 seats for support which is normally quite expensive), but I sent a query to their billing team to get a better sense of our pricing options in March 2024 when our promotion expires. ZenonOrg may submit an AZ to cover these fees.
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### Author:  [@cryptocheshire](http://forum.zenon.org/u/cryptocheshire)
#### Post date: [July 1, 2023, 3:56pm UTC](http://forum.zenon.org/t/support-documentation/1531/8 "2023-07-01T15:56:37Z")
Where can we start putting in content?
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### Author:  [@dat\_she\_pepe](http://forum.zenon.org/u/dat_she_pepe)
#### Post date: [July 1, 2023, 4:03pm UTC](http://forum.zenon.org/t/support-documentation/1531/9 "2023-07-01T16:03:54Z")
Zenon community Rex TG
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### Author:  [@mehowbrainz](http://forum.zenon.org/u/mehowbrainz)
#### Post date: [July 1, 2023, 4:05pm UTC](http://forum.zenon.org/t/support-documentation/1531/10 "2023-07-01T16:05:54Z")
I can send invites to those willing to seriously contribute to the content management. @angelo_a_jr I can send an invite to your personal @zenon.org email (Shazz more than welcome as well if you wish to contribute).
May I develop the preliminary content architecture outline to marry it to the [zenon.org](http://zenon.org) architecture? The [zenon.org](http://zenon.org) website acts as an awareness driver only, the serious documentation should be in the support site. Anything technical related to the code should be maintained by the [Technical Documentation](https://forum2.zenon.org/t/technical-documentation/1529/16?u=mehowbrainz) teams.
Once the outline is ready, we can use GPT/shared prompts to help us write consistent style content.
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### Author:  [@cryptocheshire](http://forum.zenon.org/u/cryptocheshire)
#### Post date: [July 1, 2023, 4:08pm UTC](http://forum.zenon.org/t/support-documentation/1531/12 "2023-07-01T16:08:03Z")
Happy to help with content and refer people to it
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### Author:  [@mehowbrainz](http://forum.zenon.org/u/mehowbrainz)
#### Post date: [July 1, 2023, 4:08pm UTC](http://forum.zenon.org/t/support-documentation/1531/13 "2023-07-01T16:08:24Z")
> [@cryptocheshire](#):
>
> refer people to it
refer contributors or refer traffic?
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### Author:  [@cryptocheshire](http://forum.zenon.org/u/cryptocheshire)
#### Post date: [July 1, 2023, 4:08pm UTC](http://forum.zenon.org/t/support-documentation/1531/14 "2023-07-01T16:08:38Z")
Both
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### Author:  [@mehowbrainz](http://forum.zenon.org/u/mehowbrainz)
#### Post date: [July 1, 2023, 4:10pm UTC](http://forum.zenon.org/t/support-documentation/1531/15 "2023-07-01T16:10:13Z")
How many of you pay for ChatGPT Plus?
_Poll ([view on site](http://forum.zenon.org/t/support-documentation/1531/15))_
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### Author:  [@mehowbrainz](http://forum.zenon.org/u/mehowbrainz)
#### Post date: [August 29, 2023, 10:25pm UTC](http://forum.zenon.org/t/support-documentation/1531/16 "2023-08-29T22:25:06Z")
Began to work on [support.zenon.org](http://support.zenon.org) content. Working towards developing a clean and structured style using gifs:
[https://support.zenon.org/en/articles/8308849-installing-syrius-desktop-wallet](https://support.zenon.org/en/articles/8308849-installing-syrius-desktop-wallet)
The support site will be used to clear guides for syrius wallets, the bridge and simple node deployment instructions using the znn-controller. It may also be used to answer FAQ’s.
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### Author:  [@mehowbrainz](http://forum.zenon.org/u/mehowbrainz)
#### Post date: [September 9, 2023, 2:33am UTC](http://forum.zenon.org/t/support-documentation/1531/17 "2023-09-09T02:33:15Z")
[https://support.zenon.org/en/](https://support.zenon.org/en/)
Available in:
- English
- Arabic
- Danish
- Dutch
- French
- German
- Hebrew
- Italian
- Korean
- Norwegian
- Russian
- Simplified Chinese
- Spanish
- Swedish
More articles to be added, and requested to Intercom a new feature to auto-translate (using GPT) articles for its users while retaining formatting, links etc.
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### Author:  [@dat\_she\_pepe](http://forum.zenon.org/u/dat_she_pepe)
#### Post date: [September 9, 2023, 8:49pm UTC](http://forum.zenon.org/t/support-documentation/1531/18 "2023-09-09T20:49:44Z")
Nice ! It just need a few tweaks for the Names
Pilier is Pillar but I’m not sure we want to translate those.
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### Author:  [@mehowbrainz](http://forum.zenon.org/u/mehowbrainz)
#### Post date: [September 10, 2023, 12:49pm UTC](http://forum.zenon.org/t/support-documentation/1531/19 "2023-09-10T12:49:17Z")
> [@dat\_she\_pepe](#):
>
> but I’m not sure we want to translate those.
I was debating on that. Should we consider Sentinels, Pillars, Extension Chains, Plasma as brand keywords?
_Poll ([view on site](http://forum.zenon.org/t/support-documentation/1531/19))_
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### Author:  [@dat\_she\_pepe](http://forum.zenon.org/u/dat_she_pepe)
#### Post date: [September 10, 2023, 1:32pm UTC](http://forum.zenon.org/t/support-documentation/1531/20 "2023-09-10T13:32:02Z")
The con is that the translated word never has the exact same meaning in the destination language. It’s even more true for languages that are not sharing the same roots.
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### Author:  [@mehowbrainz](http://forum.zenon.org/u/mehowbrainz)
#### Post date: [September 12, 2023, 9:05pm UTC](http://forum.zenon.org/t/support-documentation/1531/21 "2023-09-12T21:05:21Z")
Those translations have been fixed. Pillars, Sentinels, Plasma are considered as brand keywords.
[Next page](http://forum.zenon.org/t/support-documentation/1531.md?page=2)